General

Your privacy is important to us.

This privacy policy (“Privacy Policy”) applies to all personal information collected through and/or processed in connection with (https://syncfab.com/) (the “Website”), the services offered by SyncFab Co. (“SyncFab”, “we” and “us”) and verbal, email, text and other electronic messages between you, our Website and/or SyncFab personnel.

This Privacy Policy is issued on behalf of SyncFab Co. In this Privacy Policy, we inform you of our practices with respect to the collection and use of your personal information when visiting our Website or using our services. Unless otherwise defined in this Privacy Policy, terms used here starting with a capital letter shall have the same meaning as in our General Terms of Use. All additional terms, guidelines, and rules, including our General Terms of Use, are incorporated by reference into this Privacy Policy. We may act as a data controller or processor within the meaning of the General Data Protection Regulation.

We may amend this notice from time to time to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this notice. 

Our users

Our websites, apps, products, and services are designed for businesses and their representatives. We do not target consumers – individuals who seek to use our products and services for their personal or household purposes. Accordingly, we treat all personal data we collect as pertaining to individuals in their business capacity and not their individual capacity.

What we collect

Information provided by you

We may collect your‎ first and last name, company name, company profile, postal address, email address, phone number, fax number, username, password, billing information, shipping information, tax registration status and number and/or demographic information (such as your gender and/or occupation), as well as other information you directly provide on our Website. If you are a manufacturing partner, we may collect information about your capabilities, capacities and supply processes. If you are a candidate applying to join the SyncFab team, we may collect your employment history, including resume or CV, and additional links including but not limited to portfolios and social media profiles.

Private messages

When using our services, you may exchange private messages (including, but not limited to text, verbal, images, videos, locations, contact details) with us. We store these messages in order to improve our services, and as required by law.

Automatically generated information

When you visit our Website, we automatically log information about you and your computer. This information may include IP addresses, browser type, browser language, browser settings, computer operating system type, the website you visited before browsing our Website, pages you viewed on our Website, how long you spent on a page, access times and information about your use of our Website and services. We may also collect this information by using “cookies” in accordance with this Privacy Policy. Each of the categories of information above comprise your “personal information.”

How we use your personal information and on what grounds we use it

We may use your personal information as follows:

• to provide our services to you;
• to facilitate any communication required for delivery of our services, including sharing your personal information as necessary to fulfill your Order;
• to operate, maintain, and improve our Website, products, and services;
• to respond to comments and questions and provide customer service;
• to send information including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
• to communicate about promotions, upcoming events, and other news about products and services offered by us and/or our selected partners;
• to link or combine user information with other personal information;
• to allow you to participate in interactive features on our Website;
• to notify you about changes to our Website or any products or services we offer or provide though it;
• to process and deliver contest entries and rewards;
• to deliver ads based on your interests, including content you have viewed and pages you have visited;
• to inform marketing analytics;
• in any other way we may describe when you provide the information; and/or
• for any other purpose with your consent.

If you are a candidate applying to join the SyncFab team, we will use your personal information to assess the fit between you and SyncFab and to guide you through our recruitment process.

In addition, we may share your personal information for the following legal, protection and safety purposes:

• to comply with laws;
• to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;
• to respond to lawful requests and legal processes;
• to protect the rights and property of the SyncFab companies, our agents, customers, and others, including enforcing our agreements, policies, and terms of use; and/or
• in an emergency, this includes protecting the safety of our employees and agents, our customers or any person.

How we share your personal information:

We may share your information as follows:

• within SyncFab, where such disclosure is necessary to provide you with our services or to manage our business;

• with our subsidiaries, affiliates and any ultimate parent company;
• with our contractors, service providers and other third parties that we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
• with our regulators, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies;
• we may share in aggregate, statistical form, non-personal data regarding the visitors to our website, traffic patterns, and website usage with our partners, affiliates or advertisers;
• with your consent, we may share your personal information with third-parties for their own marketing uses. Those uses will be subject to the privacy policies of those third-parties; and/or
• If, in the future, we sell or transfer some or all of our business or assets to a third party, we may disclose information to a potential or actual third-party purchaser of our business or assets. Similarly, we may share personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of SyncFab’ assets, or negotiation of such a business deal, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by SyncFab is among the assets transferred.

The controlling and/or processing of your personal information is based on the following:

• your consent;
• the preparation or performance of an agreement with you;
• compliance with a legal obligation;
• our legitimate interests, namely, to provide our services to you, to resolve disputes or legal procedures or for statistical reasons, to improve our services, to negotiate an acquisition, to evaluate your application for employment, for direct-marketing purposes and/or public relations.

We can be legally or contractually obliged to process your personal data. The processing of your personal data can also be necessary to enter into a contract with you. In these cases, we can only continue our relationship with you when you provide us with the needed personal data.

How long we keep your personal information

We will store your personal data for as long as is reasonably necessary for the reason, as explained in this notice, for which it was collected. In some circumstances we may store your personal data for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements.

In specific circumstances we may store your personal data for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal data or dealings.

Information choices and changes

When we process personal information on the basis of your consent, you may always revoke your consent.

Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.

You may send requests about personal information to our contact information below. You can request to change contact choices, opt-out of our sharing with others and/or update your personal information.

You can typically remove and reject cookies from our Website with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Website works for you. In addition, to opt out of Google’s ad personalization, you can click here.

Third-Parties

We employ third-parties to perform functions on our behalf. Examples may include, but are not limited to, hosting services, customer relationship management, analytics, personalized ad creation and implementation, invoicing, tax calculation, address validation, storage and conversion services of the uploaded 3D or other technical drawings and/or payment processing services. These selected parties may process your personal information to the extent that it is necessary to perform such functions on our behalf and subject to our instructions. We have procedures in place to ensure that these third-party companies value your privacy.

Our partners may collect data and use cookies for ad personalization and measurement.

These third-parties may be located in the EU/EEA or the United States of America (“US”). If we transfer your personal information out of Europe to a country not deemed by the European Commission to provide an adequate level of personal information protection, the transfer will be performed:

• pursuant to the recipient’s compliance with standard contractual clauses, the EU-US Privacy Shield (or Swiss-US Privacy Shield, as applicable), or Binding Corporate Rules;
• pursuant to the consent of the individual to whom the personal information pertains; and/or
• as otherwise permitted by applicable European requirements.

You may contact us if you want further information on the specific mechanism used by us when transferring your personal information out of Europe to a country not deemed by the European Commission to provide an adequate level of personal information protection.

You may arrive at our services or Website from another website that integrates our services. SyncFab has no power over the websites of third-parties to which you are linked to or from. It may therefore be the case that a different privacy policy is applicable for the use of these third-party websites. This Privacy Policy only relates to information collected through the SyncFab services and our Website. We do not accept any responsibility or liability for the operation and/or contents of the websites of third-parties. You may also share information about yourself with others via the SyncFab service. You are responsible for the information you share with others via the SyncFab services. SyncFab does not accept any responsibility or liability for this type of sharing.

Cookies

We may store some information in the form of so-called “cookies” on your device, such as your computer, to offer a more user-friendly and efficient Website and service. A “cookie” is a small string of information that is saved temporarily or permanently on your computer when you visit the website. These may include:

• “essential cookies” these are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website;
• “functional cookies” which serve the technical operation of our Website and services. These cookies remain on your computer after you close your browser and may be used by your browser on subsequent visits to our Website. If you disable these cookies by means of your browser settings, not all functionalities of our Website and/or services will be accessible; and
• “analytics cookies” to better understand how you interact with our Websites and services, and to improve our Website and services. These cookies remain on your computer after you close your browser and may be used by your browser on subsequent visits to our websites and/or other websites to create personalized ads or for ad measurement.

Through cookies, we may work with Google to provide personalized ads based on the information we have collected about your personal interests (see “How we use your personal information and on what grounds we use it”). For more information about How Google Uses Information from Sites or Apps that use its Services click here: (https://policies.google.com/technologies/partner-sites).

In addition to the cookies used by us and/or our service providers, some cookies are placed by third parties, such as Google. These third-party cookies are not under our control so you should check such parties’ website for further information about their use.

You may disable any cookie and delete existing cookies in your internet browser options at any time. You will find further details in the help section of your browser.

Security

We recognize our responsibility to protect the information you entrust to us. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.

These measures provide an appropriate level of security, taking into account the state of the art and the costs of implementation, and having regard to the risks associated with the processing and the nature of the data to be protected. These measures also aim at preventing unnecessary collection and further processing of your personal information.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.

Your rights

You have the right to request access, rectification, erasure, restriction and/or data portability. You have the right to object to the use of your personal information. However, we can decline your request if we have compelling legitimate grounds which override your interests, or the processing is for the establishment, exercise or defense of legal claims. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal information. We will answer your request free of charge, however reserve the right to charge a reasonable fee for carrying out your request in case your request is excessive or is manifestly unfounded.

You can send your request to exercise your right(s) to info@syncfab.com. Please be as clear and precise as possible in your email. In any case, please state which right you want to exercise and on what ground(s). We will answer your request within one month after receipt, unless we need more time. Then we will inform you within one month after receipt of your request that we need a maximum of another two months. Within this period of time, we will notify you stating whether or not we will fulfill your request. In case we cannot fulfil your request, we will let you know on what ground.

If you have any complaints about our privacy practices, we would appreciate if you could seek contact with us first at info@syncfab.com. Together, we can try to find and mitigate the source of your complaint. You have the right at any time to send a complaint about our privacy practices to the authorized supervisory body.

Changes to this Privacy Policy

We may change this Privacy Policy at any time. If we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any), and/or by prominently posting notice of the changes on our Website. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. These changes will be effective immediately for new users of our Website. Continued use of our Website following notice of such changes shall indicate Your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. If you are not a new user and/or do not use our Website for thirty (30) calendar days following our dispatch of an e-mail notice to you (if applicable) or thirty (30) calendar days following our posting of the changes on our Website (if applicable), then the expirations of the thirty (30) days will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

It’s important that you review the changed Privacy Policy. If you do not wish to agree to the changed Privacy Policy, then we will not be able to continue providing the Website and our services to you. In this case, you must stop accessing the Website and deactivate your SyncFab account.

Children’s Privacy

We are committed to complying with the Children’s Online Privacy Protection Act (COPPA). Our Website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we receive personal information that we discover was provided by a child under the age of 16, we will promptly destroy such information. Schools and parents should supervise their children’s online activities and consider the use of other means to provide a child-friendly online environment. Additional information is available on the Direct Marketing Association’s home page at http://www.the-dma.org. If you would like to learn more about COPPA, visit the Federal Trade Commission home page at http://www.ftc.gov.

EU and UK Privacy Notice

Legal Rights Available To Help Manage Your Privacy

Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to your personal data. These rights include:

• To access personal data
• To rectify or erase personal data
• To restrict the processing of your personal data
• To transfer your personal data
• To object to the processing of personal data
• To object to how we use your personal data for direct marketing purposes
• To not be subjected to automated decision-making
• To obtain a copy of personal data safeguards used for transfers outside your jurisdiction
• To lodge a complaint with your local supervisory authority

We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you. In some instances, we may not be able to fully address your request; for example, if your request for access to Personal Data affects SyncFab’s duty of confidentiality owed to others or if your request is to erase Personal Data that is still required to fulfil a contractual obligation. In other instances, we may be legally entitled to deal with your request in a different manner. Furthermore, we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

You can exercise your rights by contacting us at: Head of Legal, SyncFab Co., 120 Estudillo Ave, San Leandro, CA 94577. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information in order to fulfil your request.

We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

Right to access personal data

You have a right to request that we provide you with a copy of your personal data that we hold and you have the right to be informed of: (a) the source of your personal data; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal data may be transferred.

Right to rectify or erase personal data

You have a right to request that we rectify inaccurate personal data. We may seek to verify the accuracy of the personal data before rectifying it.

You can also request that we erase your personal data in limited circumstances where:

• it is no longer needed for the purposes for which it was collected; or
• you have withdrawn your consent (where the data processing was based on consent), and where there is no other legal ground for the processing; or
• following a successful right to object (see right to object); or
• it has been processed unlawfully; or
• to comply with a legal obligation to which SyncFab is subject.

We are not required to comply with your request to erase personal data if the processing of your personal data is necessary:

• for compliance with a legal obligation; or
• for the establishment, exercise or defense of legal claims; or
• for performance of a contract.

Right to restrict the processing of your personal data

You can ask us to restrict your personal data, but only where:

• its accuracy is contested, to allow us to verify its accuracy; or
• the processing is unlawful, but you do not want it erased; or
• it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or
• you have exercised the right to object, and verification of overriding grounds is pending.

We can continue to use your personal data following a request for restriction, where:

• we have your consent; or
• to establish, exercise or defend legal claims; or
• to protect the rights of another natural or legal person.

Right to transfer your personal data

You can ask us to provide your personal data to you in a structured, commonly used, machine-readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:

• the processing is based on your consent or on the performance of a contract with you; and
• the processing is carried out by automated means.

Right to object to the processing of your personal data

You can object to any processing of your personal data which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.

If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.

Right to object to how we use your personal data for direct marketing purposes

You can request that we change the manner in which we contact you for marketing purposes.

You can request that we do not transfer your personal data to third parties for the purposes of direct marketing or any other purposes.

Right to not to be subjected to automated decision-making

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.

Right to obtain a copy of personal data safeguards used for transfers outside your jurisdiction

You can ask to obtain a copy of, or reference to, the safeguards under which your personal data is transferred outside of the European Union or the United Kingdom.

We may redact data transfer agreements to protect commercial terms.

Right to lodge a complaint with your local supervisory authority

You have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal data.

We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time. 

Questions & Suggestions

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: Head of Legal, SyncFab Co. 120 Estudillo Ave, San Leandro, CA 94577. Further contact information, including country specific contact information, may be found on https://syncfab.com/.